Team
Meet the SkyTerra Team.
OUR LEADERS
Dan Bergeron
Co-Founder
FOUNDING PARTNER
Dan spearheads the company’s business development initiatives, operations, and vision for a client-first centric culture of excellence.
Passionate about providing businesses with an independent advisory perspective for data center modernization, digital transformation and managed services, his model for delivering customers strategic and comprehensive roadmaps is firmly-rooted in the belief they should be solutions for both technical and business goals.
Dan has an extensive information technology career in the financial services and VAR industries. After serving as an Assistant Vice President and Manager of Messaging Technologies at Wellington Management LLP, Dan became a Lead Solutions Architect and Microsoft vTSP at Presidio. There he grew the Microsoft practice through his ability to sell solutions and not product. A member of the exclusive Microsoft Partner Advisory Board, he is highly-engaged and exposed to the cutting edge of technology which he is often asked to present and discuss at companies, associations and chambers of commerce.
A native of New Hampshire and very proud of his French Canadian heritage, Dan enjoys the outdoors, hiking, snowboarding and scenic rides on his motorcycle when he can squeeze it in. When not on the slopes, he can be found attending one of his children’s numerous baseball or soccer games.
Darren Schriever
Co-Founder
FOUNDING PARTNER
Darren oversees the Modern Data Center efforts at SkyTerra Technologies, as well as the company’s technology infrastructure.
A thoroughly-detailed engineer with over 20 years of experience, he has worked in the demanding fields of finance and education information technology as an administrator, director, and manager for such companies as Blackbaud, NaviSite, and Wellington Management LLP. Highly-skilled, Darren is also an excellent and articulate communicator; offering clarity and simplification to engagements that are often complex and abstract. An effective team manager, he can successfully guide teams on the importance of big picture strategy down to the finite details for deployment. Darren often says: “My goal is to simplify the challenges of IT so companies can focus on their success and that of their teams.”
Darren volunteers as a Fire Lieutenant and EMT for Amherst (NH) Fire Rescue. A role he’s quietly passionate about. He’s heavily involved with many community events and associations such as the 9/11 Memorial Stair Climb and the Amherst Fire Department Color Guard – an honorary guard that pays tribute to fallen firefighters and their surviving family members in funeral and memorial services. When not on duty, Darren is typically training new recruits or chauffeuring his daughters to their next sporting event.
Valerie Rogers
Controller
OPERATIONS
Valerie serves as the financial leader for SkyTerra and is responsible for company-wide accounting operations.
Detail-oriented at the core, Valerie focuses on building financial tracking and planning systems that will continue to allow SkyTerra to grow and serve businesses with scalable and secure cloud solutions. Her adaptability and creativity will continue to usher smooth transitions for client and internal relationships.
Valerie has more than 20 years of experience managing finances and overseeing cost-efficiency metrics for a multitude of industries including IT, field service tech, and manufacturing. This includes 8 years of consulting with small business on accounting and operations. Before joining SkyTerra Technologies, Valerie developed accounting systems and processes for a startup company, and managed vendor relationships and cost efficiencies for a small consumer business on the New Hampshire seacoast. She joined SkyTerra in January 2019.
Chris Lowe
Client Services Director
CLIENT SERVICES
Chris serves as the Client Services Director for SkyTerra and is responsible for all the services offered to clients.
A highly experienced and results oriented information technology leader, Chris is primarily responsible for building and managing the services teams as well as working with the leadership team.
Chris has more than 16 years of experience building, implementing, and managing information technology teams and programs. An expert in collaborating with executive teams to lead all facets of technology infrastructure planning, Chis builds high performance teams using his exceptional leadership that aligns the business process and IT Infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility for organizations.
Originally from Philadelphia, Chris has lived in Marlborough, Massachusetts for 20 years. He enjoys weekend walks in the woods with his wife and two daughters and listening to music and recently started taking piano lessons. Chris also volunteers in his local community church.
Armando Rivera
Engineering Manager
ENGINEERING
With more than 17 years of experience, Armando serves as the Engineering Team Manager and is responsible for SkyTerra’s large engineering client portfolio. Detail-oriented at the core, Armando uses his broad and deep technology skills across a range of client needs. He translates business needs into solutions, balancing cost, administration overhead and timelines; working in partnership with clients, solutions architects, external vendors and other SkyTerra departments.
The eldest of three brothers, Armando (Mando) lives in San Antonio, Texas, with his wife and two dogs. He is an avid outdoor and off-road enthusiast, traveler and hobby automotive mechanic/fabricator. His spare time is usually spent with his large family and close friends.
Chad Goodrich
Managed Services Manager
MANAGED SERVICES
Chad leads the Managed Services team, which is responsible for supporting the wide array of services SkyTerra architects for its clients. Though his leadership and experience using ITIL and Agile frameworks and processes, he is working to scale the Managed Services department to support more of our clients’ needs. Chad joined SkyTerra in February 2020.
Chad lives in the seacoast of New Hampshire, with his wife and two children. You can often find him skiing or hiking with his family, attending his kids’ sporting events, or volunteering as an Assistant Scout Master with his son’s Scouts BSA Troop. He also loves to research new and emerging technologies, and is usually building, installing, or testing a computer, home theater system, or smart home device.
Nadine Bergeron-Nutt
Project Management Organization Manager
PROJECT MANAGEMENT
Nadine is passionate about solving business challenges, determining solutions for SkyTerra’s clients, and successful project delivery. She works closely with SkyTerra Partners, our clients and the greater SkyTerra teams to manage our solutions engagements, as well as management of a team of Project Managers. Nadine leverages her experience to help identify, define, and deliver solutions to solve complex business problems for our clients Globally.
Nadine has over 20 years of experience increasing revenues and optimizing processes for multiple domestic and international corporations. She excels at coordinating high-impact cross-functional teams to achieve and exceed goals.
Before joining the SkyTerra Team in January of 2023, Nadine served as a Senior Consultant and Technical Program Manager for over 13 years at a large encryption, network, and computer security products company in Massachusetts. There Nadine directed and led all strategic program management activities for Global Business Operations from acquisitions, systems enhancements, program inception to end of life.
Victor Rodrigues
Managed Services Manager
MANAGED SERVICES
Victor serves as an IT Team Lead for SkyTerra and is responsible for managing a client dedicated engineering team. A highly experienced and results oriented information technology leader,
Victor is primarily responsible for building and managing an on-site client infrastructure staff as well as serving as liaison to the manager of the Managed Services team. He splits his time between our Nashua headquarters and our Boston based client.
With over 30+ years of enterprise experience. Victor’s range of technical experiences includes, but is not limited to, Microsoft 365, server architect and support, networking, software distribution services (SCCM/SMS), software virtualization, and software packaging. He has strong analytical skills and has developed and implemented innovative high-tech practices in his previous positions. Victor joined the SkyTerra team in October of 2021.
Victor lives in Massachusetts with his wife and children. He enjoys hiking, both freshwater and saltwater fishing, kayaking and riding his motorcycles. He enjoys participating in competitive sports like motorcycle track days and shooting competitions. He is bilingual, speaking, reading and writing fluent Portuguese. He is currently in the process of learning Italian, French and Japanese. Victor volunteers at Swift River Sportsman's Club by managing and running their website, and participates in the annual Fundraiser “Walk to End Alzheimer's” and in an annual “Ride for Kids” fundraiser supporting the Pediatric Brain Tumor Foundation.
Dan Shubelka
Managed Services Manager
MANAGED SERVICES
Dan leads a Managed Services team, which is responsible for supporting the wide array of services that SkyTerra architects for its growing client base.
Dan brings to SkyTerra over 10 years of IT experience in the New England area. He has extensive experience in the Microsoft space working with clients to help get them the best ROI from the software that they currently have deployed and invested in. Dan also excels at solving client pain points with technology focused on Microsoft Office 365, SharePoint solutions, SQL, Teams, and Business Intelligence platforms.
Before joining the SkyTerra Team in April of 2023, Dan served as a Director of Service Delivery for a global IT Consultant. There Dan coordinated with multiple sales teams and managed a team of internal IT resources and subcontractors to deliver projects for their clients.
Dan enjoys camping, OHRVing, hunting, and fishing in his free time. He has a hobby garden that feeds most of the animals in the neighborhood. He is a graduate of Castleton State University and resides in Central NH with his dog Martin.
OUR TEAM
Bret Tartaglino
Customer Success Consultant
CUSTOMER SUCCESS
Bret strives to best understand each customer’s business needs and how to align customers to their IT roadmap to provide a secure, modernized environment.
An IT specialist with more than 20 years of leadership experience, Bret excels in helping businesses develop scalable IT architectures with multi-tier enterprise solutions, management systems and custom components. He relies on market intelligence, technical visibility, strategic advice and process development to design efficient IT solutions.
Bret’s career in IT is full of examples of translating strategic enterprise objectives into measurable technology projects that reduce downtime, improve security and enable growth. Most recently, he served as Director of Infrastructure and End User Services at TESARO, INC./GSK, where he established a culture of “cloud first” to drive productivity. Prior to that position, he was the IT Leader and Strategic Advisor at mindSHIFT Technologies managing and advising a diverse client base of small and medium size businesses. He has multiple degrees in computer science, network administration and information technology project management, along with a host of Microsoft, CompTIA, Veeam and CIW certifications.
Originally from Southern California, Bret has lived in the Worcester, Massachusetts, area for the last 12 years where he enjoys hiking, golfing, motorcycle riding and spending time with friends and family.
Denise E.
Data Governance Business Analyst
BRIDGING THE GAP BETWEEN IT AND OUR CLIENTS
Denise serves as a Data Governance Business Analyst who bridges the gap between IT and our clients. Her energy brings together people, technology, and processes to achieve exceptional outcomes.
Detail-oriented at the core, Denise uses data analytics to assess processes, determine business requirements, and deliver recommendations for solutions to executives and stakeholders.
Her passion for data operations and data governance helps teams execute efficient operational changes that reduce risk and increase compliance. Denise is a compassionate leader with high EQ and a diplomatic approach to moving initiatives forward.
Denise has more than 15 years of experience as an analyst in the financial services industry. Her primary focus has been on data governance and risk management. Before joining the SkyTerra team in 2024, Denise served as a Data Governance Manager at one of the world’s largest privately held asset management companies. She focused on collaborating with data stewards across the firm to maintain a data catalog for critical data elements, and data sets as well as leading development and execution of an enterprise-wide data quality program.
Aaron D.
Senior Systems Engineer
ENGINEERING
An experienced systems engineer with a demonstrated history of working in the computer software industry, Aaron implements, supports and maintains a variety of IT services, including Azure cloud, networking, security, email, systems integration, governance and disaster recovery both on premises and in the Azure cloud for SkyTerra clients. Aaron is skilled in Microsoft Azure, Data Center Virtualization, Microsoft Endpoint Management (Intune), Windows Desktop and Server Operating Systems, Storage Area Network (SAN), Technical Support and Active Directory.
A resident of Texas, Aaron enjoys camping and spending time at the beach with his wife and two young children. He volunteers in his local community and looks forward to visits with his college-age daughter in New York.
Cyndy W.
Endpoint Solutions Engineer
ENGINEERING
As an Endpoint Solutions Engineer, Cyndy is dedicated to helping businesses manage and secure endpoints for the whole lifecycle. She brings more than 25 years of experience working in endpoint management and consulting in banking, financial services, biotech, and state and local governments. She has helped various companies with patch management, operating system deployment, security compliance, managing a new or existing environment, third tier support, and documenting and training staff on tools and best practices. She is always keeping an eye on the new features and functionality in her technology space so she can counsel her clients on how they can best utilize the technology.
Cyndy enjoys boating, pilates, getting her steps in by walking her dog and hanging with good friends. A graduate of Clark University, she resides outside of Boston with her husband and dog.
Daren R.
Senior Systems Engineer
ENGINEERING
Daren is responsible for working with businesses through their digital transformation journey. He works on Teams/Skype VOIP, Microsoft 365 and Microsoft Virtual Desktop, as well helping clients get more of Azure as they expand in the cloud. Daren has been with us since December 2019.
Daren lives in Groton, MA, and spends his spare time doing CrossFit and hiking and mountain biking in the summer and skiing in the winter with his wife and twin boys.
Derek S.
Desktop Architect
ENGINEERING
As a SkyTerra desktop architect, Derek is responsible for providing in depth knowledge of endpoint management to our clients and the SkyTerra team. His extensive and varied background gives him a unique perspective on endpoint management and user experience. Derek has been with SkyTerra since 2017.
When not working or spending time with his family Derek likes to golf in the warmer months, fights the dadbod daily by attempting to CrossFit while also doing many classic nerd things like video games, building his own gaming computer and reading Sc-Fi/Fantasy novels.
Jason M.
Senior Systems Analyst
MANAGED SERVICES
As outsourced onsite tech support, Jason uses his expertise and customer service experience to quickly resolve any problems our client experiences.
Outside of work Jason enjoys boating in the summer and snowmobiling in the winter, and camping is a must in the Summer and Fall.
Jorge Q.
Systems Analyst
MANAGED SERVICES
An analytical IT professional with over 10 years experience in the information technology field, Jorge works directly with SkyTerra clients to provide IT services, manage remote systems, licensing, troubleshooting and user onboarding. His expertise enables him to solve a multitude of issues efficiently. Jorge holds a master’s in information technology. His core competencies include Active Directory, network security, operating systems support, server administration and endpoint management.
Outside of work, Jorge loves to hike, ride horses and spend time at the ocean, either swimming or riding a JetSki. A graduate of Boston University, he resides in southern Massachusetts with his family.
Kurt A.
Systems Analyst
MANAGED SERVICES
Kurt works directly with SkyTerra clients to provide IT services, manage remote systems, licensing, troubleshooting and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Kurt lives with his wife, two daughters, and two dogs in Peabody, Massachusetts. When not helping SkyTerra clients he can be found playing guitar, and watching football and hockey.
Landon M.
Project Manager
PROJECT MANAGEMENT
As Project Manager, Landon is responsible for designing and executing cloud migration strategy solutions for our clients. He joined the SkyTerra team in March 2020.
Landon enjoys camping, hiking, and spending time with his wife and 2-year-old son. When he has time, he rides his motorcycle and plays a little Xbox and guitar.
Lori B.
Senior Project Manager
PROJECT MANAGEMENT
As Project Manager, Lori is responsible for designing and executing cloud migration strategy solutions for our clients. An insightful and strategic information technology manager, she has deep experience project managing global IT system implementations and leading teams. Using her extensive skills in unifying cross-cultural and cross-functional IT teams with integrity, respect and open-mindedness, Lori brings a great technical understanding to the projects she manages for our clients. Lori is a certified associate in project management from the Project Management Institute and is Professional Scrum Master I certified by Scrum.org.
Lori resides in Derry, New Hampshire with her husband and two sons. When she’s not caught up in the football, hockey and golf seasons, she loves to spend time with family and cooking up feasts. She enjoys gardening, nature and puzzle games. She also loves to learn about world cultures and has traveled extensively.
Meg S.
Senior Finance and HR Administrator
OPERATIONS
Meg works with the controller assisting with AP/AR, Payroll, and Human Resources administration. Focused on day-to-day financial standings, Meg is responsible for all vendor accounts and accounts receivable. Consistent account management is key to SkyTerra's growth and to serve businesses with scalable and secure cloud solutions. Her attention to detail and responsiveness ensures all client and vendor relationships are maintained. Meg has more than 20 years of experience with AP/AR, vendor management, and payroll.
Meg lives in Southern New Hampshire with her husband and daughter. As a Maine native, she spends a lot of time visiting with family there. While at home she and her husband have lots of projects around the house that they work on together. She also loves to cook and get together with friends.
Michael D.
Systems Analyst
MANAGED SERVICES
Michael works directly with SkyTerra clients to provide IT services, manage remote systems, licensing, troubleshooting and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Michael is a highly motivated and talented IT professional with 20+ years’ experience in the information technology field with an abundance of knowledge who excels at learning new technologies. His core competencies include Meraki Firewalls, Azure Active Directory, network security, wireless technologies, server administration and endpoint imaging.
An avid video gamer, tech geek and animal advocate, Michael enjoys biking, hiking and taking in the scenery locally and in other areas of New England.
Mike S.
Senior Systems Engineer
ENGINEERING
Mike serves as Senior Systems Engineer with expertise in O365 Administration at SkyTerra.
Mike is a results-driven, customer-focused, articulate, and analytical Senior Engineer who can think “out of the box”. Strong in design and integration problem solving skills. His deep background in SharePoint server installations, configurations, and customizations allow him to customize scalable solutions to best fit our client’s needs. Mike is also well versed in SQL DBA administration and database analysis and design, .NET.
Sought after client documentation and end user training are always delivered on time and end user friendly. Mike consulting experience is diverse with B2B, B2C, and enterprise clients. Everything is done with the idea that securing the company’s data is the number one priority. Mike join the SkyTerra team in 2020.
Mike is an avid golfer and cyclist, and a Psycho Bruins Fan (hasn't missed a game in over 20 years - including watching a game via webcam pointed at a television via Skype while traveling to Texas). He participates in many food drives and scholarship fund raisers in FL. Mike resides in Cape Coral with wife and 3 fur-babies and is still deeply rooted in the New England area where his family and 2 "children" live.
Roberto C.
Systems Engineer
MANAGED SERVICES
Working for a Boston-based SkyTerra client, Rob is responsible for handling any tier 2 or system administration requests, as well as proactively monitoring any IT issues to be addressed.
Rob lives in Andover, Massachusetts and is an avid Texas Holdem player and tournament player. He also loves all kinds of music, plays a little bass, and closely follows technology trends.
Robin C.
Procurement and AP Administrator
OPERATIONS
Robin works with the controller creating sales quotes, accounts payable, account management for smaller accounts, and vendor management.
Focused on day-to-day procurement process, Robin is responsible for all hardware and software quotes. She also works closely with vendors related to AP and order tracking. Consistent account management is key to SkyTerra’s s growth and ability serve our clients with scalable and secure solutions. Her attention to detail and responsiveness ensures all client and vendor relationships are maintained.
Robin has more than 15 years of experience with sales quotes, vendor management, and hardware/software procurement. Before joining SkyTerra Technologies, Robin worked as an Account Manager for a large IT practice in Kansas. She managed their telephony program as wells as account management and coordination with sales and technical resources.
Robin lives in Kansas with her Husband and her seventeen-year-old daughter. Her oldest daughter attends the University of Kansas. In Robin’s spare time she has a passion for photography and enjoys taking family photos and senior pictures. When not taking pictures, her and her husband enjoy getting together with friends and sometimes the evening turns into a game night.
Ross Jordan
Customer Success Manager
CUSTOMER SUCCESS
Ross serves as a Customer Success Manager using his broad and deep technology skills across a range of client verticals. Ross is a dynamic and analytical professional with more than 10 years of experience in business development, revenue growth and global sales across a variety of industries. He has a proven history of successfully and sustainably driving revenue, scaling growth and globalizing companies with data-driven insights and strategic solution development/deployment.
Ross loves to reach into the classroom and engage with children from third grade all the way through their senior year in high school, helping them understand the basics of capitalism and financial decision making. Ross is also initiating a 501(c)(3) scholarship program to help at-risk and impoverished children find the means to acquire critical sports equipment and have access to gyms, travel and other resources to ensure they have the same opportunity as others to succeed in their desired endeavors. Ross and his wife Debbie spend most of their free time traveling the world, climbing mountains, fly fishing and enjoying wineries.
Deborah McIsaac
Customer Success Manager
STRATEGIC CLIENT DEVELOPMENT
Deborah serves as a Customer Success Manager leveraging her passion for connecting clients with scalable solutions to help empower their business to do more.
Deborah is an experienced and driven professional with a demonstrated history of working in both emerging and transforming industries. She has a proven track record in Sales Development, fair negotiation, client relationship management, and client success that drive results. Deborah has extensive experience with the Microsoft systems to help clients navigate their Microsoft journey. She works directly with clients to understand their needs and assembles the appropriate team to create and implement a plan of action for their customized solution.
Deborah left a Technology Consulting Company where she held the position of Alliances & Business Development to join the SkyTerra Team in the fall of 2023. At her previous position Deborah overseed the national business development efforts through identifying and developing potential clients, then connecting them with our solution experts who guided them through their Microsoft journey.
Sean R.
Senior Systems Analyst
MANAGED SERVICES
Sean works directly with clients and is a motivated and talented IT professional. Highly trained in networking, Sean excels in building servers and configuring them with virtual machines related to Active Directory and remote desktop licensing. His other core competencies include deploying VoIP phone systems, maintaining client servers, networks and endpoints. He has previous experience as a helpdesk support technician.
When he’s not volunteering with the Rotary of Nashua West, Sean spends his free time sailing and kayaking in lakes around the Northeast. He lives in southern New Hampshire.
Tabitha J.
Systems Analyst
MANAGED SERVICES
As outsourced onsite tech support, Tabitha uses her extensive Office 365 expertise and customer services experience to identify our client’s problems and resolve them quickly. She also remotely assists other client’s technical problems and answers licensing questions and requests. Tabitha started with SkyTerra in November 2019.
Tabitha lives on a 5-acre hobby farm outside of Austin, Texas with her veteran husband and young son. Together they care for chickens and hope to raise goats, rabbits, and bees.
Pomy B.
Systems Analyst Consultant
MANAGED SERVICES
Pomy provides onsite tech support for a SkyTerra client based in Vancouver BC. As a Microsoft Certified Professional he is able to quickly navigate infrastructure migration to Azure/OKTA and quickly identify solutions and provide support for whatever daily challenges cross his path.
Pomy Lives in North Vancouver BC with his wife and son. He enjoys skiing, playing guitar, lifting weights, and running. He has a keen interest in watching financial markets.
CJ T.
Systems Analyst
MANAGED SERVICES
CJ works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. CJ’s expertise enables CJ to solve a multitude of issues efficiently.
CJ is a highly motivated and talented young IT Professional. CJ graduated from Wentworth Institute of Technology in Boston in 2022. While attending school CJ had internships where CJ provided technical support to over 200 employees and helped develop a network to host both front facing applications and a private database for CJ’s senior project.
CJ joined SkyTerra Team in February of 2023 after finishing a Bachelors of Science in Cybersecurity.
Alexander R.
Systems Analyst
MANAGED SERVICES
Alexander works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Alexander is a highly skilled and experienced IT professional with over 9 years of experience providing technical support to users across various organizations. Strong problem-solving and communication skills, able to explain complex technical concepts in a way that is easy to understand. Proven track record of implementing effective IT policies and procedures to improve support team. Providing a customized and personalized feel to clients when assisting them with technical issues.
Alexander joined SkyTerra Team in February of 2023 after working as a Desktop Support Engineer at a New York based learning services company. At his previous position he was responsible for service tickets, managing user accounts, hardware management, and collaborating with various IT teams to resolve complex issues.
Keri L.
Finance and HR Administrator
HR ADMINISTRATION
Keri works with the Senior Finance and HR administrator and Controller assisting with AP/AR, Payroll, and Human Resources administration.
Focused on day-to-day financial standings, Keri is responsible for all vendor accounts and accounts receivable. Consistent account management is key to SkyTerra’s s growth and to serve businesses with scalable and secure cloud solutions. Her attention to detail and responsiveness ensures all client and vendor relationships are maintained.
Keri is an experienced accounting professional and IT purchaser and has strong customer service skills. Keri joined the SkyTerra team after leaving a large technology solution provider. At her previous position she was responsible coordinating and supervising all IT purchases for her client base.
Keri lives in Nashua with her husband and two sons. She enjoys boating and fishing with her family on Lake Winnisquam, and St. Pete Beach. She also loves to try out new restaurants with her friends. When at home she likes spending time watching movies and entertaining
Deb W.
Senior Systems Engineer
ENGINEERING
Deb works directly with SkyTerra clients to provide advanced expertise in design, implementation, and support for their complex IT environments.
Deb has extensive experience in regulated companies in Biotech and Financial Services industries that specialized in the management and validation of business process and solution implementation. She excels in analysis, requirements gathering, design, configuration, documentation, training, and launching new solutions.
Deb left a Massachusetts based Biotech after 5 years to join the SkyTerra team in July of 2023. At her previous position she served as an Associate Director of Information Technology Systems and Business Partner.
Alex W.
Managed Services Systems Engineer
MANAGED SERVICES
Alex works directly with SkyTerra clients, to provide IT services, manage remote systems, advanced troubleshooting, and client onboarding. He is also responsible for developing, maintaining, and improving the support escalation process.
Alex is a highly skilled IT professional specializing in Microsoft endpoint management, SaaS services, Microsoft Intune, information security, VOIP solutions, system administration, Microsoft Azure, and advanced technical support. He also has extensive experience implementing new solutions for clients.
Alex left a Texas based managed services provider after 7 years to join the SkyTerra team in July of 2023. At his previous position he served as a Cloud Services Support Specialist.
Taiwo A.
Site Systems Engineer
SITE SYSTEMS
Taiwo works directly with a SkyTerra client at their headquarters to provide services to support their network infrastructure.
Taiwo is a highly skilled IT Professional with 16 years’ experience in application development experience, Networking, and IT
support skills. He provides consulting to new and existing customers. Taiwo works with clients to identify problems and provide scalable solutions to fit their needs. He has extensive experience in developing plans for automation and technology, goal setting strategy, and networking skills. Proficient in supporting all Microsoft office programs and use of database applications.
Taiwo left a Boston based Content Marketing Company before joining SkyTerra Team in Fall of 2023. At his previous position he was responsible for the administration and management of all of their corporate applications. He also provided advanced troubleshooting and technical issue support.
Christian A.
Systems Analyst
MANAGED SERVICES
Christian works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables her to solve a multitude of issues efficiently.
Christian is a hardworking and enthusiastic talented young IT professional. He has a strong aptitude for cybersecurity and systems administration. Christian has a proven track record of planning and implementation of full cloud migration for clients. Christian is also well-versed networking fundamentals to help him resolve technical and hardware issues using effective IT processes to improve support for his clients.
Christian joined SkyTerra Team in September of 2023, after completing his Bachelors of Cybersecurity with a Minor in Computer Science from Wentworth Institute of Technology. During his time at WIT he had two successful Co-ops where he gained a great deal of hands on experience.
Christian lives in the Boston area, and in his free time he enjoys track and field, running, hiking, fishing, and spending time with family and friends.
Shane M.
Systems Analyst
MANAGED SERVICES
Shane works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Shane is a highly skilled IT professional. He has a strong aptitude for System Administration, Disaster Recovery, Virtualization, and major migrations experience. He has a proven track record of supporting multiple operating systems, including Windows and Linux. Shane is also well-versed in implementing, evaluating, and training others to utilize systems development life cycle to produce high quality complex systems that exceed client expectations.
Shane has over 6 years of IT support experience. Before joining the SkyTerra Team in 2024, Shane served as an IT Support Specialist at a large pharmaceutical software company. There he maintained endpoint systems, cloud-based solutions, networks, and software.
Kyle R.
Systems Analyst
MANAGED SERVICES
Kyle works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Kyle is an Air Force Veteran and an experienced IT support specialist with a strong aptitude for Microsoft systems and technical support. He has a proven track record of effective Microsoft Entra IT administration including user management, access controls, and integration with other 3rd party services. Kyle is also well-versed in the deployment of endpoints and mobile devices through automation. Kyle is currently pursuing a degree in Cybersecurity.
Kyle has over 3 years of IT support experience. Before joining the SkyTerra Team in 2024, Kyle served as Technical Support Helpdesk Specialist at large at a community-based non-profit serving over 40,000 people annually in Massachusetts. At his previous position he provided full support for endpoints and mobile devices as well as O365 administration.
Jalin J.
Systems Analyst
MANAGED SERVICES
Jalin works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Jalin is a motivated IT professional. He has a strong aptitude for hardware deployment, O365 administration, and troubleshooting technical issues. He has a proven track record of collaboration with stakeholders to provide quality end user support. Jalin is also well-versed in networking fundamentals to help him resolve technical and hardware issues using effective IT processes to improve support for his clients.
Jalin has over 6 years of IT support experience. Before joining the SkyTerra Team in 2024, Jalin served as an Information Technology Associate at a large software development company focused on drug development, clinical research, and safety monitoring solutions. Jalin provided cloud-based solutions and technical support to clients in the life sciences industry.
Hussein K.
Systems Analyst
MANAGED SERVICES
Hussein works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Hussein well versed IT administration specializing in cloud based Mobile Device Solutions, cloud hosted workloads, and Windows systems administration. He has a proven track record of effective Intune configurations and deployments. Hussein is also well-versed in SCCM configurations with Group Policy objects and PowerShell scripting.
Hussein has over 5 years of IT administration experience. Before joining the SkyTerra Team in 2024, Hussein served as Intune Engineer at a Boston based technology advisor. At his previous position he spearheaded an initiative to implement Intune, Hybrid Entra ID, and MDM deployment.
Jose M.
Systems Analyst
MANAGED SERVICES
Jose works directly with SkyTerra clients, both on-site and remote, to provide IT services, manage remote systems, licensing, troubleshooting, and onboarding. His expertise enables him to solve a multitude of issues efficiently.
Jose is a hardworking and enthusiastic talented young IT professional. He has a strong aptitude for user and systems administration. Jose has a proven track record of creating process flows for new applications. Jose has strong troubleshooting skills that help him resolve technical and hardware issues using effective IT processes to improve support for his clients.
Jose joined the SkyTerra Team in February of 2024, after completing his Bachelor of Business Administration with a Concentration in MIS and Marketing from University of Massachusetts Lowell. During his time at UMass Lowell, he had a successful Co-op where he gained a great deal of hands-on experience.
Want to join the SkyTerra team?
Vision
Empower business through smarter solutions
Mission
We build long-term relationships with our clients by collaborating on, building, and executing a vision which empowers their business to focus on what they do best. We are guided by our people-centric values and by putting the client first.
Core Values
We never stop learning, innovating, and improving
We act with empathy, integrity, and humility
We believe people come first
We strive for diversity and inclusion
We understand that transparent accountability validates trust
We continually assess our workplace culture to identify opportunities to strengthen relationships
The “Take Control of Tech” Plan
Invest in technology so you can spend more time on your business
Schedule a virtual or in-person consultation
Tell us your challenges, needs and goals
Get back to business while we make your IT easy